Main Shopping  - Order Info

FAQs

Thank you for shopping at Table Scraps...we want to make your shopping trip easy and fun, so we've included some answers to questions you might have below.

What payment methods do you accept online?
We accept credit card payments through the PayPal online service, which is integrated with our shopping cart.

Is my credit card information safe?
PayPal uses Secure Socket Layers (SSL) encryption technology for credit cards and other personal information to guarantee the safety and security of your online purchases.

I live in the USA. When will I receive my order?
We ship all USA orders via USPS Priority Mail. Priority Mail does not have a guaranteed delivery time. Generally, packages shipping within the continental US arrive within 3-4 days. Domestic shipments that aren't within the continental US may take longer. Please note that if you have concerns that your order has been lost in the mail, please let us know but packages cannot be reported as lost until 15 days after the expected arrival.  If you have an item that is backordered or requires substitution, we will contact you via email Monday-Friday. Please keep an eye on your email to see if we're trying to contact you concerning your order. 

What about backordered or discontinued items?
If an item you ordered is out of stock, we will deduct the amount of the out of stock item from your total and adjust the shipping & handling charge if the new total changes your shipping bracket. However, if we have an item available that is similar to the out of stock item, we will substitute for the item rather than refunding.

We realize that some cases you will not be able to use particular supplies unless the entire order is available. If you order an item that is vital to your project, please let us know which item it is in "Notes" section during checkout. We will contact you by email if a specially requested item is unavailable. If no email address or an invalid email address is provided, we will adhere to standard out of stock item procedures.

We do make every attempt to keep everything on our website up to date at all times. However, it is not always possible for us to remove items or update status immediately and no inventory system is completely accurate.

What if I add an item to my cart that is marked as "temporarily out of stock"?
In some cases, we have marked items as out of stock and left the "add to cart" button because these are items that are ordered on a regular basis. If you choose to order an item that is marked as out of stock, the entire order will be held until that item is available.

How much is shipping and handling?
 Charges are based on the total of your order as shown below:

I live in the Columbus area. Do I still have to pay the same shipping & handling fees?
Local residents can pick up their orders and will receive alphabet stickers to offset the shipping fees. After receiving the order confirmation, local customers wishing to pick up their order will receive an email with the pick up instructions and details.

If you would prefer to avoid the shipping fees and do not want alphabet stickers, please email us your order along with your name and phone number. We will call you to obtain a credit card number and pass along pickup instructions and details.

However, should you choose to have the order shipped rather than pick it up the normal shipping & handling fees will apply.

Do you accept international orders and order to APOs?
We welcome scrapbookers from all over the world! All international/APOS orders will be invoiced via Paypal for additional shipping & handling fees.  Orders under $50 will be invoiced for a $3 handling fee plus the additional shipping fees. Orders over $50 will be invoiced for a $5 plus the additional shipping fees.

How do I remove something from my shopping cart?
To remove an item from your cart, click the Remove button and then click Update to reset that part of your shopping cart.

Will I get a copy of my order?
After you have checked out, you will receive an e-mail receipt through Paypal for your transaction that confirms your payment and includes payment details.

Will I receive an email confirmation for my order?
If you pay via PayPal, you will receive an email receipt through Paypal. If you place an order over the phone or pay via check/money order, you will receive an email receipt directly from Table Scraps.

What is the return policy?
Due to the nature of our business, we can only accept returns for defective merchandise. If you would like to request a refund for defective merchandise, please email us to make arrangements at amanda@tablescraps.com.